When AI Meets the Heart

The Emotional Quagmire of Generative AI

April 23, 2023

Over the weekend, I was pondering the topic of whether AI should have the ability to express emotions. Firstly is it possible, and if so, should it be considered a desirable feature?

There is no doubt that AI is becoming increasingly adept at mimicking human language processing. Generative AI, like ChatGPT, can accomplish tasks ranging from writing business strategies to debugging code. As AI responses grow eerily similar to human cadence, syntax, and tone, their potential for emotional expression is called into question.

AI can undoubtedly help humans communicate more complexly, even in emotionally charged situations. For instance, a manager can use ChatGPT to write severance communications or a friend can use an AI to write a wedding speech. These applications can save time and emotional energy, allowing the user to focus on other aspects of their lives.

However, the growing reliance on AI for emotional expression raises a moral conundrum. Would the recipients of these heartfelt messages feel uneasy knowing that AI penned them? Is it a breach of trust to conceal that an AI language model wrote an emotionally heavy message?

On the flip side, people often struggle to express challenging emotions, and technology can now bridge that gap. AI can assist individuals in articulating their feelings, regardless of their emotional, physical, or intellectual capabilities. Perhaps seeing AI responses can even help users better understand their feelings and improve future communication.

But if AI-generated vows, eulogies, speeches, love letters, apologies, poems, or songs become commonplace, will they retain their meaning? Could this trend diminish the value we place on the words of our partners, families, friends, or coworkers?

Outsourcing emotional expression to AI might deprive us of the opportunity to process complex emotions. While technology can handle mundane, annoying, or dangerous tasks, experiencing emotions is an inherent part of being human. Engaging with complex emotions enables catharsis, which AI cannot replicate.

Emotions play a critical role in the human experience, and avoiding them can lead to unhealthy coping mechanisms. Although AI can be a valuable communication tool, I’m not sure it should be a substitute for friends or a therapist. Complex human emotions will always be best understood and processed by human intelligence.

As AI continues to advance and blur the lines between human and machine-generated language, we must carefully consider the implications of outsourcing our emotional expressions. While AI can help us articulate and understand our feelings, we must remember that experiencing and processing complex emotions is an essential aspect of being human. Ultimately, the responsibility of navigating the emotional landscape should remain in human hands.

Jenko

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